Thank you for choosing Cartronics. We take pride in providing high-quality automotive electronics products and professional installation services. This policy explains the terms governing product returns, refunds, installation services, and order cancellations.

By purchasing products or services from Cartronics, whether in-store or through our website, you agree to the terms outlined below.

Company Information

Cartronics
1815 Gallatin Pike North
Madison, TN 37115
United States

Phone: (615) 645-0222
Email: info@cartronics.audio
Website: https://cartronics.audio

Product Return Eligibility

Most new, unused products purchased from Cartronics may be returned within 30 days of the purchase date provided that:

• The product has not been installed

• The product is unused and undamaged

• The product is returned in original packaging with all accessories

• The customer provides proof of purchase

Returned products must be in resalable condition. Cartronics reserves the right to inspect all returned merchandise before issuing a refund or exchange.

Returns that do not meet these conditions may be denied.

Non-Returnable Products

The following items are not eligible for return or refund except where required by law:

• Installed electronics or equipment

• Custom fabricated installation components

• Special-order or non-stock products

• Opened or used electronic equipment

• Clearance or final sale items

• Software, digital licenses, or activation codes

• Gift cards

• Products damaged due to misuse or improper installation

Installed Equipment

Once a product has been installed in a vehicle, it is considered used and non-returnable.

If an installed product is later determined to be defective, it will be handled under the manufacturer’s warranty or Cartronics’ service warranty rather than the return policy.

Installation labor is non-refundable once the installation has been completed.

Installation Services

Cartronics provides professional installation services for automotive electronics.

Customers acknowledge and agree that:

• Installation labor charges are separate from product purchases

• Labor charges are non-refundable after services are performed

• Installation times are estimates and may vary depending on vehicle complexity

• Certain vehicle features may limit compatibility with aftermarket electronics

Cartronics will make reasonable efforts to maintain factory functionality, but we cannot guarantee compatibility with every vehicle system.

Customer-Supplied Equipment

Cartronics may install customer-supplied equipment at our discretion.

If Cartronics installs customer-provided products:

• Installation labor is not covered by product warranties

• Cartronics does not guarantee compatibility or performance

• Cartronics is not responsible for defects in customer-supplied equipment

• Additional labor charges may apply if installation requires troubleshooting

Special Orders

Products that are special ordered or custom ordered for a customer are non-cancelable and non-refundable once the order has been placed with the manufacturer or supplier.

Deposits placed for special-order products are non-refundable.

Restocking Fees

Approved product returns may be subject to a restocking fee of up to 20% of the purchase price.

Restocking fees may apply to cover inspection, repackaging, and processing costs.

Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Please allow 5–10 business days after the return is processed for the refund to appear on your account.

Shipping charges and installation labor are non-refundable unless required by law.

Online Order Returns

Customers returning products purchased through cartronics.audio are responsible for return shipping unless:

• The product arrived defective

• Cartronics shipped the incorrect item

Return shipments should be sent to:

Cartronics – Returns Department
1815 Gallatin Pike North
Madison, TN 37115

Cartronics recommends using a trackable and insured shipping method, as we cannot be responsible for items lost during return shipping.

Vehicle Compatibility Disclaimer

Automotive electronics may not be compatible with all vehicles or vehicle trim levels.

Customers are responsible for providing accurate vehicle information including:

• Year

• Make

• Model

• Trim level

• Factory equipment

While Cartronics makes every effort to verify compatibility, certain vehicle systems may limit or prevent full functionality of aftermarket products.

Installation Deposits

Cartronics may require a deposit to schedule installation appointments.

Deposits may be applied toward the total purchase price but may become non-refundable if the customer cancels without adequate notice or fails to appear for the scheduled appointment.

Order Cancellation

Orders may be canceled before the product ships or before installation work begins.

Once an order has shipped or installation has started, cancellation may no longer be possible.

Abandoned Vehicles

Vehicles left at Cartronics for service must be picked up within 7 days after notification that work is completed unless other arrangements have been made.

Vehicles left beyond this period may be subject to storage fees and may be handled in accordance with applicable Tennessee law governing abandoned vehicles.

Warranty Information

Many products sold by Cartronics include manufacturer warranties. Warranty terms vary by manufacturer and product.

Warranty claims may require inspection or service through the manufacturer or authorized service center.

Cartronics may assist customers in processing warranty claims but cannot guarantee manufacturer decisions.

Contact Us

If you have questions about this policy, please contact:

Cartronics
1815 Gallatin Pike North
Madison, TN 37115

Phone: (615) 645-0222
Email: info@cartronics.audio
Website: https://cartronics.audio