Privacy Policy

Effective date: September 8, 2026
Last updated: September 8, 2026

CarTronics ("CarTronics," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, protect, and dispose of personal information when you visit cartronics.audio, shop online, submit a form, subscribe to communications, contact us, or obtain products or services from our stores.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:
• Contact and identifying information, including your name, email address, telephone number, billing and shipping addresses, and account information.
• Vehicle and service information, including year, make, model, trim, factory equipment, requested products or services, preferred store, appointment details, installation history, and related communications.
• Order and transaction information, including products and services purchased, order status, shipping, returns, refunds, warranties, and limited payment details supplied by a payment processor.
• Communications and materials you provide, including inquiries, reviews, feedback, photographs, and survey responses.
• Marketing preferences and consent or opt-out records.
• Device and online activity information, including IP address, browser and device type, referring pages, pages viewed, approximate location derived from IP address, cart activity, and interactions with our website and advertising.
• In-store business records, including estimates, work orders, invoices, support records, and warranty documentation.

We do not ask customers to submit Social Security numbers, complete payment-card numbers, bank credentials, health information, or other highly sensitive information through general website forms. Financing information should be provided directly through the financing provider's secure service.

2. How We Collect Information

We collect information directly from you; automatically through Wix, cookies, pixels, tags, analytics, and advertising tools; from service providers such as payment processors, shipping carriers, warranty providers, analytics providers, and advertising partners; and from public sources or referrals where permitted by law.

3. How We Use Personal Information

We may use information to provide, sell, install, ship, return, and support products and services; process orders and payments; manage accounts; schedule appointments; prepare estimates; confirm compatibility; communicate about projects; provide warranty and customer service; maintain records; respond to questions and privacy requests; send transactional communications; send marketing communications where permitted and consistent with your choices; operate, measure, secure, and improve our website, stores, services, and advertising; detect fraud or security incidents; comply with law; and protect legal rights.

4. Cookies, Analytics, and Advertising

Our Wix-hosted website uses essential cookies for security, carts, checkout, and account access. With the choices provided through our cookie banner, it may also use non-essential cookies and similar technologies for analytics, functionality, and advertising, including services provided by Wix, Google Analytics, Google Ads, Meta, and tag-management or advertising partners.

CarTronics does not sell personal information for money. Some laws may define certain advertising disclosures as “selling,” “sharing,” or targeted advertising. Where required, you may opt out through the cookie choices presented on our website or contact us. Browser controls may also block cookies, although disabling essential cookies may prevent parts of the site from working.

5. When We Share Personal Information

We may share information only as reasonably necessary with Wix and website providers; payment and financing providers; shipping, fulfillment, warranty, and service providers; analytics, advertising, and marketing providers, subject to your choices and applicable law; technology, security, legal, accounting, insurance, and operational providers; authorities or courts when required by law or needed to protect rights and safety; and a successor in a merger, financing, reorganization, or sale. We may also disclose information at your direction or with your consent. Service providers are expected to use it only for authorized services and apply appropriate safeguards.

6. Payment and Other Sensitive Information

Online payments are handled through Wix and connected payment providers using secured checkout services. CarTronics does not intend to receive or store complete payment-card credentials through ordinary website forms. Do not send Social Security numbers, full payment-card numbers, bank credentials, health information, driver's-license numbers, or other highly sensitive information through a general form, email, or text. When legitimately required, sensitive information should be collected through an appropriate secure system and handled according to applicable requirements and industry standards.

7. Retention and Disposal

We retain personal information only as long as reasonably necessary to provide services, maintain warranty and transaction records, comply with tax and legal obligations, resolve disputes, enforce agreements, and prevent fraud. When information is no longer needed, we take appropriate steps to delete it, securely destroy paper records, erase or render electronic records unreadable, or de-identify it, consistent with law and service-provider backup cycles.

8. How We Protect Information

We use reasonable administrative, technical, and physical safeguards appropriate to the information, including secured connections, access controls, authentication, need-based access, vendor safeguards, secured payment processing, staff practices, and secure disposal. No transmission or storage system can be guaranteed completely secure.

9. Your Choices and Privacy Requests

Depending on applicable law, you may request access to, correction of, updating of, deletion of, portability of, or restriction of personal information; object to or opt out of certain processing; unsubscribe from marketing email; withdraw consent to marketing texts; and adjust non-essential cookie choices. We may verify your identity and retain information where permitted or required by law. We will not discriminate against you for exercising an applicable privacy right.

10. Communications

We may contact you about orders, appointments, installations, accounts, support, warranties, policy changes, and other service matters. We may send promotional communications where permitted. Use the unsubscribe link in email or the opt-out instructions in text messages. Opting out of marketing does not prevent necessary transactional or service communications.

11. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information online. Contact us if you believe a child has provided personal information.

12. External Links

Third-party websites and services, including financing, mapping, social-media, and manufacturer sites, have their own privacy practices. This policy does not govern them.

13. Changes to This Policy

We may update this policy as our practices, technology, services, or legal obligations change. We will post the revised policy here and change the “Last updated” date. If required by law, we will provide additional notice of material changes through a prominent website notice or direct communication.

14. Questions, Corrections, and Privacy Concerns

To access, correct, or update information; raise a concern about possible misuse; submit a privacy request; or ask a question, contact:

CarTronics
Attn: Privacy Request
1815 Gallatin Pike North
Madison, TN 37115
United States

Email: info@cartronics.audio
Phone: (615) 645-0222
Website: https://www.cartronics.audio/

We will review privacy concerns and take reasonable steps to investigate and address confirmed misuse or noncompliance.